Shipping policy
Shipping |
The shipping fee varies depending on the shipping destination and the number of items you purchase. You can check the estimated shipping fee by adding items to your cart, proceeding to checkout, and entering your email address and shipping address. The exact shipping fee will be automatically updated and displayed on the checkout page.
We provide Worldwide shipping.
Custom fees |
International orders; packages may also be subject to custom fees, which are not included in the shipping rate and are the customer's responsibility to cover.
Processing time |
Once an order is placed, it may take up to 1-4 business days to be fully processed & you will receive a notification (email or SMS) once your order has been shipped.
Shipping time |
SWITZERLAND
- Standard shipping (tracked) 1-5 business days
INTERNATIONAL
Shipping time may vary and is displayed at checkout (be aware that some options might not include a tracking number)
- Small packet international surface (not tracked) 20-60 business days.
- Small packet international air (not tracked) 6-12 business days.
- Tracked packet international (tracked) 11 business days.
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery. If there is postal fees that needs to be paid upon reception of a parcel that is returned to sender, M O K A N won't accept these fees and therefore will refuse to get the parcel back.